Thursday, May 28, 2015

Restaurant review, Paragon Brewing, CDA Idaho


We went to Coeur d’ Alene for the dog show, and part of my assignment was to scout the area for interesting places to eat, of which there were many, one in particular that was so good it generated this review.
Government Way is a north-south road that connects CDA, as the locals call it, with Hayden Lake to the north as it parallels, and later crosses US 95 on the way to Sandpoint.  95 is the multi-laned main drag, and, as such, has become the location of choice for all the big chain restaurants and stores, which had the effect of putting many local establishments out of business and forcing the rest of them to survive by appealing to the local people who will know where to find them, and providing good food at reasonable prices, which makes the best of them into lucky finds for the inquisitive traveler who wants to get off the beaten track.  Paragon Brewing on Government Way between CDA and Hayden is one of those.
I had driven by and marked the spot mentally because of two things:  It was a brewpub featuring their own products, as well as other local microbrews, and it billed itself as an British style pub, which is just enough of an oddity in northern Idaho to call for a visit.  We came back on a Tuesday night after the dog show crowd had departed.
It’s a small place, log cabin style, with a gravel parking lot in back and stairs up to the outdoor seating area with rickety metal furniture and a great view of the vacant lot next door and the various auto shops and storage yards across the street.  Inside, the single room with much wood paneling was full of people, mostly families with children there for dinner, something we usually count as a good sign.  Typical of Idaho, the sign said, “If you are under 21, please do not sit at the bar”.  They were happy to let our dog sit with us on the outside patio, though I had to go back inside to read the beer list, which is written in chalk on a board above the bar, and changes every time a keg runs dry.
We started with a What the Helles Maibock for me and a Trickster’s Druid Stout for her, served with an appetizer of Scotch Eggs($8), two soft boiled eggs wrapped in sausage and deep fried, then served split on a plate with the yokes perfectly done.  The Maibock is a very nice bitter with a hint of IPA in the bite and and an ESB aftertaste that perfectly complemented the scotch eggs.  My only complaint was that the dog got too many treats that should have come to me instead.
Her Druid Stout was a leathery mocha influenced brown ale with perfect creamy head and wonderful quaffing ability served in a large stemmed oval glass that reflected the nose back at you with each hoist.  Then it was on to dinner.
I wiped out the Maibock, and chose a glass of Orlison’s Underground to accompany the main course. Orlison, it turns out, is the name of a brewery in Airway Heights, outside of Spokane.  Their motto is “Brew No Evil”.  The beer was a sublime brown ale, the type that, when it is first poured, entertains you for several minutes as you watch the cascading waves of creamy head fill the glass with golden bubbles that sink to the bottom and raise back up to reveal the black lager behind and below them as they resolve into a creamy head on top of your glass that still remains after the beer is gone.  Wonderful stuff.
The menu changes regularly, and each change Is reflected in a three course special offered in addition to the regular menu, from which you can pick and choose at will.
We regretfully passed on the Potted Trout appetizer and the Cornish Hen entrĂ©e, but could not pass up the Dessert Flight($10), of which more will be said later.  She chose the Pork Chop ($13), which came beer brined and Parmesan-panko breaded, accompanied by some delicious Pear Butter and a hefty pile of braised Brussels sprouts on a bed of barley risotto.  I had the Bangers($13), two smallish but excellent British style house-made fine grained sausages served on a scalloped potato galette covered with mushrooms and Scotch ale demi-glace, with a small metal pot of mushy peas on the side.  We both dove into our meals and came up in Nirvana, or some kind of foody heaven equivalent.  The mushy peas, which I had not previously encountered, were wonderful, seasoned with thyme and sage and whipped into a pudding that melts in your mouth, and the potato was just solid enough to hold its shape until my fork revealed its mashed intentions, as the sauce made my taste buds sing a song.
The pork chop was likewise perfectly done, and the combination of the risotto and the pear butter raised the overall experience to one you would expect at one of the finest French restaurants in Paris, or New York, but maybe not in Coeur d’ Alene, Idaho.  We asked our Chef, who dropped by to see how we liked his work, where he learned his licks, and it turns out he is a veteran of a well known French restaurant in Pend Orielle.  Their loss was definitely our gain on this night.
And then we got to dessert, or, as they call it, Afters.  The flight came on a narrow plate with a small bowl of Urfa Biber spiced chocolate ice cream on one end.  In the middle was a beer-battered white chocolate and cardamom tablet, and on the end, half of a Mick Duff’s Pale Ale-poached Forelle pear.  Words cannot adequately express the feeling of joy that your taste buds impart when you cut off a chunk of the pear, add a nibble of the white chocolate and top that with a spoon of the ice cream.  I swear you can actually taste the individual grains of brown sugar as they melt into the ice cream while the pear adds cadence to the chocolate.  It was very close to a mystical experience. The dog got none of this.

Perhaps the best part of the meal was the thought that the two entrees were the most expensive items on the two-page menu.  That fits my definition of Local and Reasonable, indeed.  So if you find yourself in Coeur d’Alene one day, I urge you to go out on Government Way and look these folks up.  Your taste buds will be glad you did.  :-{)}

Wednesday, May 13, 2015

Feel Good when you do good


One of the fun things I like to do on Ebay is give out refunds.  If it seems counter-intuitive to pay money to someone and call that fun, here’s how it works.

When I list an item, such as a parts catalog for a given model Harley, on Ebay I always estimate the weight on the high side a bit.  I've learned to do that because, when it sells to a domestic customer, shipping is free.  Of course, that’s a joke, “free shipping”.  Somebody has to pay.  In this country, thanks to some obscure law, a book ships via media mail, which is about $3.00 if it weighs less than a pound, so that much comes off the top when it is sold with an ad that says “free shipping”.  In China, the government pays for export shipping, meaning the taxpayers of China subsidize it, which partly explains why stuff is so cheap at Harbor Freight, and MOR, and Amazon, and so many other companies.  I find the cost of shipping in advance by using the weight and size, and two zip codes from opposite corners of the country, like 98058 and 33301, on the “Calculate a Price” option on the Postal Service website.

But foreign sales, on the other hand, are always done with calculated shipping, because the cost can vary so much from country to country.  I’ve repatriated Norton owner’s manuals to Britain, sold Harley parts to many folks in Australia, and camera equipment all over Europe, and I’ve taken a bath on the shipping enough times to not even bother to offer free shipping outside our borders.  Puerto Rico, Alaska and Hawaii will even cost you money if you’re not careful, so that’s why the shipping weight is a bit high and foreign shipments are calculated on every item, to provide that wiggle room.

I don’t mention it in the ads, but any time I sell something with calculated shipping, and the extra weight brings in a bit of extra cash, I always shoot the buyer a small refund of the difference between that and what it would have cost me to send it domestically, out of the blue.  I get some amusing replies when that happens, and great feedback, of course, enough to make it clear that refunds like these don’t normally happen on Ebay.  When you buy a ten dollar item for five bucks, but see he wants seven more for shipping, it doesn’t take a rocket scientist to add up them numbers.

I’ve been doing this for years now, every so often, and I’m just now starting to pick up on a pattern of behavior followed by reward that is self-reinforcing and accumulative.  It goes like this:
I sell a book for $20, with free shipping.  The cover price is $52, so the buyer sees that and feels good about getting it for $20, even if he’s in New Zealand and Ebay tells him that $20 book is going to cost him $36.95 with shipping.  So he sends me the $36.95, but, much to his surprise, he gets a message back saying, “Hey, the shipping was a bit less than estimated, so you get a $5 refund.  Thanks!”  That’s known in the business as a Pleasant Surprise, also known as a Positive Memorable Customer Experience in the lingo of college trained experts whose job it is to complicate things.  So the buyer gets a smile on his or her face.  Often, I get immediate feedback in the form of a message saying, “Hey, thanks for the refund!  You’re all right!” which puts a smile on my face, too.  So the good feeling bounces from Renton, Washington to Aukland, New Zealand and back in a few electronic seconds, and puts smiles on two faces at once.  And what I realized was that, in my case, the anticipation of the good feeling preceded the actual refund.  I got that warm glow inside and a smile on my face just thinking about what a surprise it is going to be for this buyer when he sees that refund.  It’s like chopping mental firewood:  You get a warm glow thinking about it, then again when you actually do it, and yet again when the buyer responds!  That is well worth the $5 in my mind.

I guess that’s what the whole “Pay it Forward” thing is all about.  Unexpected good deeds reward the giver as well as the receiver of those deeds.  And if you accept that thoughts as well as deeds are energy that cannot be lost or destroyed then all our good thoughts and deeds become karma or grace or whatever you want to call it, and float out there to join all the others to help fight off all the negative crap that’s out there, too.

So get out there and do good deeds, and feel good about yourself.  What’s not to like about that idea?  :-{)}